Terms And Conditions


Main Terms

We are so confident about the quality of our courses that we give all our clients the following guarantee:

If a course does not meet your expectations for any reason whatsoever, you can leave at morning coffee break and receive a full refund.

This cast iron guarantee means that you can book with complete confidence.

Cancellation Policy

  • If you are unable to attend the course you are booked on, you may substitute someone else from your organisation.
  • If you are unable to attend and do not wish to transfer the place to a colleague, we may accept the fee paid as payment towards another course taking place within 12 months of the original course date.
  • If you unable to attend and cannot transfer your place to other person or course, then the following charges apply:
  • 16-12 weeks before the course: 25% of the fee
  • 12-8 weeks before the course: 50% of the fee
  • 8-2 weeks before the course: 75% of the fee
  • Less than 14 days before the course: 100% of the fee
  • Please not that full payment is required for non-attendance on a booking that has been transferred.
  • Please contact us if you have any further questions about our cancellation policy

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