Twist's Challenge You have left your previous employment because your former partners have bullied you and ripped you off for x 15 years. After a lengthy civil war you have agreed to part ways singing a non disclosure agreement. Less than x 12 Months on your former colleagues have been given a distorted/biased version of events which they are using with the public to try and discredit you/provide themselves with an advantage. It is clear the non disclosure agreement has been breached. Do you... Threaten violence Do nothing Instruct a solicitor to remind your former partners about the breach whilst seeking an apology A Competitor beats you to an Instruction based on your competitors cheapness of fees. 12 Weeks later after keeping in touch with the Seller you establish that the Property remains unsold. Do you... Further reduce your fee to try and win the Instruction Suggest that the Seller appoints your Agency alongside the first choice agent Suggest to the Seller a commission split with their existing agent Negotiate harder- remembering why you lost out in the first place You Win an Instruction with the Seller saying they like your views about viewing quality. Several Weeks later a potential Buyer calls in wanting to view the property. After speaking for a while you establish that the potential Buyer has a Property to sell that is about to go on to the market. It is reasonably local but not really in the usual geographical vicinity where your Agency specialises. After a few minutes the potential Buyer states that they “could” possibly buy without selling. Do you: Take this at face value and make/confirm an appointment to view with your Seller Ask to see a Bank Statement prior to making an appointment Qualify what is being said through probing and exploring how this would work prior to making an appointment. Tell the potential Buyer outright that they cannot view until their own property is Under Offer Call your Seller and give them the option of receiving a viewing Two of your colleagues/Negotiators receive identical offers on a property that you are marketing (both £20,000 short of the asking price.) Naturally both Negotiators are trying to convince the Seller to accept their respective Buyers offers. If you are a Manager do you... Leave the Negotiators to fight it out between them Encourage Best and Final offers Intervene Get the owner of your business involved When should an offer be confirmed/put in writing to a Seller? Within 12 hours of presenting verbally to the Seller Within 5 working days of receiving the offer from a potential Buyer Within 2 Working days Within 3 Working days A property appears on another Agents website and you know that it is perfect for a potential Buyer that you have been dealing with for the last few Months. Do you... Go and knock on the door and speak to the Seller direct about it Write a personal letter to the Seller Approach the agent who is marketing it and see if you can arrange a commission split/come to an arrangement You are instructed on a sole agency basis for 8 Weeks to sell a Property. Your agreement is dated 1st August and it’s the 20th August (almost three weeks in to your agreement). Your Seller calls you to say an Estate Agent who valued the Property four months earlier (who was never appointed) has approached them to say they have a Developer Client who has viewed the Property and made an acceptable offer. In addition, the Estate Agent has stated that the developer will pay the Sellers fees for them. Therefore, your Seller wishes to withdraw the property from the market immediately. Do you... Call up your competitor and threaten violence Tell the Seller you are suing them Other A potential Buyer makes an offer on a property whilst at the same time requesting that their parents would like to view too. Do you... Put the offer forward immediately Wait before the parents view prior to putting the offer forward Tell your colleagues it’s sold and to cancel all other viewings Express the interest to your Seller without brandishing figures around formally whilst explaining the correct protocol to your potential Buyer thus safeguarding your Seller Order a Sold Board immediately - to show how strong you are in the area A potential buyer calls up as they notice that you have a property for sale two doors away from a property that they have been trying to buy for three Months but that particular Seller can’t find which is delaying them. The potential Buyers wish to switch their attention to your agents Property. They make a full asking price offer telling you that they do not need to see the property because it’s similar to the one they are already trying to buy. Do you... Put the offer forward to your Seller immediately Insist that the potential Buyer has to view before presenting their offer to your Seller Start checking their chain immediately How long must you keep clear and full written records of all transactions? 3 Months 6 Years 16 Years Is knocking on doors to win business allowed? Of course it is Yes as long as it’s respectful and you introduce yourself with a smile You must not harass any person to agree Instructions Surely it shows the Seller that’s the type of agent you are (pro-active) so it’s absolutely fine. In fact, you will put it across that “that’s what you want and need from your agent"" Submit Answers